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Avaya Aura® Contact Center Solution Design Sample Questions:

1. An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.
Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?

A) Context Store
B) Work Assignment
C) Co-Browsing
D) Engagement Designer

2. AACC interoperates with which two different Avaya applications? (Choose two.)

A) Call Back Automated
B) Avaya Work Force Optimization Select
C) Interaction Center
D) Proactive Outreach Manager

3. During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?

A) Automated Quality Monitoring package
B) Workforce Management package
C) Workforce Optimization package
D) Quality Monitoring package

4. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Engagement Assistant
B) Avaya Multimedia Messaging
C) Microsoft Lync
D) Presence Service

5. The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?

A) Customer name
B) MAC Address
C) Host ID
D) IP Address

Solutions: