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Avaya 37820X Exam Syllabus Topics:

Section	Objectives
Collaboration and Unified Communications	- Communication services integration 1. VoIP and SIP trunking concepts 2. Integration with enterprise platforms - Avaya collaboration tools 1. Soft clients and endpoints integration 2. Mobile and remote access solutions
Avaya Midsize Solution Fundamentals	- Solution components and capabilities 1. Unified Communications services 2. Voice, video, and messaging integration - Avaya IP Office architecture overview 1. Deployment models for midsize environments 2. Core components and system architecture
Security and Network Design	- Security best practices 1. User authentication and access control 2. Encryption and secure signaling - Network considerations 1. Bandwidth planning and optimization 2. QoS for voice traffic
Solution Design Principles	- Customer requirements analysis 1. Sizing and scalability considerations 2. Business needs assessment - Design methodologies 1. High availability and resilience design 2. Greenfield vs migration design approaches

Avaya Midsize Solution Design Sample Questions:

1. What are two reasons to use Voicemail Pro for recording? (Choose two.)

A) Each Avaya Contact Center Select voice agent license includes a recording license.
B) It offers live monitoring of voice and screens.
C) It provides reporting such as how many times a call was put on hold.
D) No additional licensing is needed to allow any user call recording via a button.

2. Refer to the Scenario: IT-FAC.

IT-FAC Is very concerned about reliability since they need the ability to always make calls and receive calls.
They are not as concerned about reliability of messaging and other forms of collaboration.
Based on the above information, what Is required in the IP Office solution to provide backup for their SIP trunks and Session Border Controller for Enterprise (SBCE)?

A) Duplicate all of the SIP trunks, add another Portwell SBCE and High Availability (HA. licenses.
B) Add an E1 or T1 line with a combo card.
C) Add a second Portwell SBCE to provide High Availability (HA).
D) Add Plain Old Telephone Service (POTS) lines and analog modules to the IP500 V2.

3. A customer wants the helpful tool that Is available to create marketing surveys In Avaya Contact Center Select (ACCS).
Which component Is used to create surveys In ACCS?

A) Orchestration Designer
B) Communication Control Toolkit
C) Outbound Campaign Management Tool
D) Proactive Outreach Manager

4. Refer to the Scenario: H&H Ticket.

H&H Ticket has a single administrator for all their locations. They heard about the User self-administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive.
In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)