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Nortel 920-172 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Configuration | - System setup and initialization - Toolkit installation procedures |
| Topic 2: NCSS Communication Control Toolkit Overview | - Communication control principles - System architecture and components |
| Topic 3: Integration and Advanced Features | - Telephony integration concepts - Network control features |
| Topic 4: Operations and Administration | - User and service administration - System management tools |
| Topic 5: Troubleshooting and Maintenance | - System recovery procedures - Fault detection and diagnostics |
