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Salesforce BA-201 Exam Syllabus Topics:

Section	Weight	Objectives
User Stories and Acceptance Criteria	18%	- Manage and maintain user story documentation - Write clear, testable acceptance criteria - Define components of a well-formed user story
Collaboration with Stakeholders	23%	- Identify stakeholders and build effective relationships - Plan discovery activities based on stakeholder groups - Bridge gaps between business and technical teams - Select appropriate communication and analysis techniques
Development Support and User Acceptance	12%	- Define and plan user acceptance testing - Support development teams with clarification - Evaluate test results and confirm solution meets requirements - Document lessons learned and feedback
Business Process Mapping and Optimization	12%	- Identify improvement opportunities - Design optimized processes aligned with Salesforce - Validate process designs with stakeholders - Map existing business processes
Requirements Gathering and Management	18%	- Document and maintain requirements in version control - Engage stakeholders to elicit, validate, and prioritize requirements - Distinguish between scope, requirements, and user stories
Customer Discovery	17%	- Identify business goals, strategies, and challenges - Assess current state of Salesforce usage - Analyze environment and identify constraints/opportunities - Understand role of Business Analyst in implementation lifecycle - Align Salesforce capabilities with business needs

Salesforce Certified Business Analyst Sample Questions:

1. Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations.
The implementation team has had a difficult time determining the priorities and requirements of previous projects from people who would be directly impacted by the solution under consideration.
Which type of analysis should the business analyst recommend to ensure the implementation team avoids this challenge on the current project?

A) Stakeholder analysis
B) Persona analysis
C) Enterprise analysis

2. A business analyst has been tasked with leading prototype efforts for a Salesforce project.
What is a prototype?

A) A first pass, simple sketch of an idea
B) A polished, proven solution
C) A model of a final proposed product

3. The business analyst at Universal Containers is writing users stories to support the Salesforce implementation for the sales operations division.
There is a request for visibility into sales rep' pipeline so that can see their revenue.
Which missing component is necessary to finish this user story?

A) Who
B) When
C) Why

4. The business analyst (BA) at Universal Containers needs to gather information for their project including the steps a user takes to accomplish a goal, challenges a user faces, people the user interacts with, applications they use to complete the steps, and their level of morale as they move through the process.
Which elicitation technique should the BA use?

A) Survey /Questionnaire
B) journey Mapping
C) Focus Groups

5. Universal Containers is implementing a Salesforce solution that's designed to transform its customer service division. During sprint planning, it was determined that the development team would be able to successfully deliver all remaining work items. However, due to unplanned delays, the development team is now at risk of being unable to complete the work items.

The project manager has asked for the business analyst's (BA) help to prioritize the remaining work items.
The development team has 16 hours of capacity remaining and is focused on launching a minimum viable product (MVP) of the customer service solution as soon as possible.
Which work items should the BA prioritize with the remaining 16 hours of development capacity?