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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Master Data Management | 12% - 18% | - Master Data Configuration
|
| Integration | 8% - 12% | - System Connectivity
|
| Business Rules and Automation | 8% - 12% | - Automation Features
|
| Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Administration and Configuration | 8% - 12% | - System Administration
|
| Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Analytics and Reporting | 8% - 12% | - Business Analytics
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. Which object can you approve using the time and Material journal? Choose Three correct answers.
A) Efforts
B) Work time
C) Mileage
D) Quotation
E) Expenses
2. What are some of the SAP Field Service Management Crowd Service capabilities? Choose Three correct answers.
A) Crowd workers can accept or reject assignments within a set time frame
B) Configurable onboarding platform to invite partners
C) Automatic determination of activity effort and materials consumed
D) Crowd workers can reschedule assignments within a set time frame
E) Intelligent scheduling to determine the best qualified technician
3. Your customer needs to check the correctness of technicians time. material and expense entries. What is the best way to solve that requirement > Choose the correct answer.
A) You need to login as a admin user to the Field Service App on the smartphone and can change technician entries there
B) Technician entries can be approved or modified in the Workforce Management App (Time and Material Journal)
C) Technician entries can only be changed in ERP itself
D) Technicians entries are final and no adjustments can be done any more
E) Approval of material. expenses. millages or time efforts is not yet implemented
4. Which activities can you perform in the Administration module? Choose Two correct answers.
A) Define service workflow
B) Perform system monitoring
C) Maintain session configuration
D) Edit smartfrom templates.
5. Your customer wants that field technicians can record time on their mobile with just one button-click.
What feature has to be activated and configured in Core systems Field Service in order to satisfy your customer? Choose the correct answer.
A) GPS tracking Feature
B) Checkout Feature
C) Workflow Steps Feature
D) Activity Feedback Feature
E) Check in Feature
Solutions:
| Question # 1 Answer: A,C,E | Question # 2 Answer: A,B,E | Question # 3 Answer: B | Question # 4 Answer: A,C | Question # 5 Answer: E |
