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EMC E20-920 Exam Syllabus Topics:

Topic	Details
Topic 1	Identify backend technology processes and tools that might aid in delivering cloud services
Topic 2	Describe key components of service creation, including: template, offering, contract Describe the nature and features of various industry IT transformation models
Topic 3	Describe the nature and use of Service Catalogs and Service Templates and the tie-in to Orchestration IT Transformation and Cloud Services
Topic 4	Describe the nature of, and key considerations pertaining to, risk management for cloud services, governance for cloud services
Topic 5	Identify emerging trends in technology that are reshaping social behaviors, businesses Identify characteristics of, and considerations for, orchestration and automation
Topic 6	Describe key componentsof service operations and management including Describe considerations for service funding as well as details for service costing and pricing
Topic 7	Assessment of current applications profiles and existing services Describe nature of the cloud services and how they tie into the four ITaaS Focus areas
Topic 8	Describe the nature and use of Chargeback and Showback financial information Identify innovative practices, tools, and technologies

Reference: https://japan.emc.com/collateral/support-training/training/customer-training-offerings/E20-920.pdf

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