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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Assets | 5% | - Maintain assets and asset relationships - Track asset history and maintenance |
| Topic 2: Configuring Mobility | 10% | - Distinguish mobile app capabilities - Configure Field Service mobile app settings - Enable mobile workflows and sign-off processes |
| Topic 3: Managing Scheduling and Optimization | 28% | - Use dispatcher console and scheduling tools - Manage service appointment lifecycle and assignment - Configure scheduling policies and optimization rules - Set up operating hours and availability |
| Topic 4: Managing Resources | 16% | - Set up and manage crews and resource types - Understand license types and deployment - Configure service territories and membership - Manage time sheets, operating hours, and skills |
| Topic 5: Permissions and Sharing | 5% | - Configure permission sets and access - Manage territory visibility and sharing rules |
| Topic 6: Managing Inventory | 8% | - Select inventory and price book models - Manage products, consumption, and returns |
| Topic 7: Managing Work Orders | 23% | - Relate work orders, service appointments, and products - Manage work order lifecycle, line items, and milestones - Configure work order processes, types, and parameters |
| Topic 8: Configuring Maintenance Plans | 5% | - Design and implement maintenance plans - Schedule recurring work |
Salesforce Certified Field Service Consultant Sample Questions:
1. universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.
What are two ways aConsultant can configure maintenance plans to meet the requirements?
Choose 2 answers
A) Auto generate work order with a 14 days generation horizon
B) Associate work type called site to maintenance plan
C) Associate a required skill call site visits to maintain plans
D) Auto generate work order with 14-day generation time frame
2. To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to return the unused circuit board to the warehouse? Choose TWO answers
A) Work Order
B) Product Transfer
C) Product Receipt
D) Return Order
3. Universal Containers's Dispatchers want to visualize the planned travel route for a Technician during their shift.
Which feature should theConsultant recommend to meet the requirement?
A) Street-level Routing
B) Aerial Routing
C) Service Resource Dashboard
D) Service Appointment Reports
4. Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?
A) Set the Territory Assignment Policy to the Highest Level.
B) Set the Polygon Assignment Policy to the Lowest Level.
C) Set the Polygon AssignmentPolicy to the Highest Level.
D) Set the Territory Assignment Policy to the Lowest Level.
5. Which fields on Service Appointments help ensure that they are completed within the agreed upon Service Level Agreement (SLA) with Universal Containers' customers?
A) Arrival Window Start, Arrival Window End
B) Actual Start, Actual End
C) Scheduled Start, Scheduled End
D) Earliest Start Permitted, Due Date
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: C,D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: D |
