About Salesforce Field-Service-Consultant Exam guide

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Salesforce Field-Service-Consultant Exam Syllabus Topics:

Topic	Details
Topic 1	Managing Inventory: In this section, the focus is on business requirements and how to distinguish the appropriate price book model for products consumed. It also covers how to justify which defines the applicable inventory model and describe the Return Order object model and process.
Topic 2	Managing Scheduling and Optimization: The exam section covers the understanding of field service settings for SFS Administrators.
Topic 3	In a given landscape, it covers how to select the most appropriate action to manage a Service Appointment. Moreover, the section is about applying the appropriate lifecycle of a Service Appointment required to execute a Work Order and how to select the appropriate Schedule Policy to achieve the business needs.
Topic 4	Configuring Maintenance Plans: In this exam section, focus is given on suggestions regarding the appropriate maintenance plan.
Topic 5	Managing Work Orders: In this section, the topics covered include configuring Work Order processes, parameters, and Work Types. In a given environment, it covers how to choose the appropriate Resource Preferences and how to apply Products Required to a Work Order. It also relates to the analysis of using the Work Order Line Items.
Topic 6	Managing Assets: In this exam section, the focus is on the application of procedural concepts to maintain and update assets and asset relationships.
Topic 7	Permissions and Sharing: This exam section aims to evaluate the understanding of use cases for different types of SFS permission sets and how scheduled Service Appointments are shared with service resources.
Topic 8	Managing Resources: The section of the exam covers how to configure and oversee crews, find out when to set up different resource types, and suggest the best Service Territories and their Members.