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HP HP5-H10D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Process and Implementation | 20% | - Quoting and registration procedures - Renewal and extension policies - Terms, conditions and eligibility rules |
| Topic 2: Service Offerings and Coverage | 30% | - Care Pack services and contractual services - Deployment and support services - Warranty upgrades and extensions |
| Topic 3: Customer Needs and Solution Matching | 25% | - TCO and ROI communication - Identifying customer business and IT challenges - Aligning ServiceOne to customer requirements |
| Topic 4: HP PPS ServiceOne Overview | 25% | - PPS portfolio positioning - Delta update changes from previous version - ServiceOne value proposition and benefits |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
1. What percentage of savings does HP Care Pack Services bring to customers compared to single
out-of-warranty repairs?
A) 24%
B) 44%
C) 34%
D) 14%
2. Based on the success story of the Cherokee County School District, which benefits did they realize
through HP Care Pack Services? (Select three)
A) Increased staff productivity
B) Removal of unplanned repair costs
C) Efficient support of mobile users
D) Reduced theft of computers and printers
E) Secure protection of sensitive data
F) Support for users with efficient escalation process
3. When do HP Post Warranty Care Pack Services need to be registered?
A) within 90 days after the purchase of the hardware
B) within 10 days after the purchase of the hardware
C) within 30 days after the expiration of the warranty
D) within 10 days after purchasing the care pack
4. Which HP Care Pack Service response is sold most often?
A) Next-business-day, onsite
B) Onsite services
C) Defective media retention
D) Offsite services
5. A customer is three months from the expiration of their existing service engagement. When you discuss a
renewal, they express a desire to keep their existing hardware with a higher level of service. They would
also like to manage all their devices under one agreement with multiple payment terms. A review of their
hardware inventory shows that it is supported for one more year. Which renewal option should you
offer?
A) Hardware Refresh
B) Upgrading with HP Contract
C) HP Post-Warranty Care Pack
D) Purchasing an extended warranty
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,B,F | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B |
