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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Motivation and Performance | - Goal setting and performance management - Motivation theories (Maslow, Herzberg, McClelland, Expectancy theory) |
| Topic 2: Organizational Structure and Culture | - Organizational culture and change - Organizational design and structure types |
| Topic 3: Ethics and Organizational Responsibility | - Corporate social responsibility - Ethical decision making in organizations |
| Topic 4: Leadership and Management | - Power, influence, and authority - Leadership styles and theories |
| Topic 5: Communication and Decision Making | - Decision-making models and biases - Organizational communication processes |
| Topic 6: Teams and Group Dynamics | - Group decision-making and conflict resolution - Team formation and development stages |
| Topic 7: Human Resource and Workplace Behavior | - Recruitment, selection, and onboarding concepts - Performance evaluation and feedback systems |
| Topic 8: Foundations of Organizational Behavior | - Definition and scope of organizational behavior - Individual behavior in organizations - Work attitudes and job satisfaction |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
1. If a work group's goal is to share information, what is a work team's goal?
A) To maximize random and varied skills
B) To reduce costs
C) To create collective performance
D) To maximize individual inputs
2. What is an aspect of cross-functional teams that makes them difficult to manage?
A) It takes time to build trust and teamwork among people with different experiences and perspectives.
B) Cross-functionality fluctuates too frequently.
C) Team leaders cannot ensure that team members are located in the same work unit.
D) Cross-functional leaders prevent team members from making their own decisions.
3. Which statement is true about groupshift?
A) It is a side-stepping technique.
B) It can be toward caution or toward risk.
C) It cannot be toward greater risk.
D) It is not a real-world phenomenon.
4. What is a characteristic employed by transactional leaders?
A) Promotes intelligence and rationality
B) Provides vision and sense of mission
C) Promises rewards for good performance
D) Instills pride and gains trust
5. What is an advantage of a strong organizational culture?
A) Core values are not intensely held and widely shared.
B) There is ambiguity in what employees perceive as expectations.
C) The internal climate exhibits low behavioral control.
D) There is a formation of strong employee commitment.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: D |
