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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?
A) System Monitor with default filters
B) System Monitor with ISDN L3 filter options enabled
C) SSA Snapshot
D) Debug Manager on DTE port
2. A customer has requested that a plan be implemented to give their two sites complete resiliency.
Which option will accomplish this?
A) IP Office Resiliency License
B) VoiceMail Pro with a backup server
C) IP 500v2 with redundant processor
D) IP Phones with backup call server
3. After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?
A) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
B) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.
C) Upgrade Delta Server to the latest release using the IP Office Admin software.
D) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
4. A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and are not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?
A) MAPI
B) HTTP
C) POP3
D) IMAP
5. The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.
A) Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
B) Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
C) ''Agent1''cannot be used as a name for a CCR agent.
D) Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: B |



