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Apple OS X Support Essentials 10.9 Sample Questions:

1. Why does the Finder hide certain folders at the root of the system volume?

A) The Finder populates the Network folder using information provided by the dynamic network services discovery protocols. Computers providing services appear as resources inside the Network folder, and service discovery zones or workgroups appear as folders.
Any currently connected servers also appear in the Network folder.
B) The Finder hides traditional UNIX resources from average users because they don't need to have access to those items. If users need access to these UNIX items, they can access them from Terminal.
C) The Disk Utility Verify and Repair feature is used to verify or repair the partition scheme and directory structure of a volume. These elements contain the information used tolocate files and folders on the volume.
D) The firmware initializes the Mac computer's hardware andlocates the booter file on a system volume. The Power-On Self-Test (POST) checks for basic hardware functionality when the Mac powers on.

2. When a user opens an application, in what order does OS X Mountain Lion search the three Library folders in the local file system for resources that the application needs to access, such as fonts?

A) 1. /Library/
2.~/Library/
3./System/Library/
B) 1. ~/Library/
2./Library/
3./System/Library/
C) 1. ~/Library/
2./System/Library/
3./Library/
D) 1. /Library/
2./System/Library/
3.~/Library/

3. AppleTalk works only with OS X v10.5 or earlier.

A) What functionality does OS X support with the AppleTalk protocol?
B) How can you acquire the OS X Mavericks installer?
C) What application is used to manage keychain settings?
D) What two volume formats are supported for an OS X system volume?

4. How is the Domain Name Service (DNS) used to facilitate network naming?

A) The DNS service is used to translate host names to IP addresses via forward lookups and translate IP addresses to host names via reverse lookups. DNS is architected as a hierarchy of worldwide domain servers. Local DNS servers provide name resolution and possibly host names for local clients. These local DNS servers connect to DNS servers higher in the DNS hierarchy to resolve both unknown host names and host local domain names.
B) The OS X Mavericks installer can be downloaded from the Mac App Store for free.
C) The Archive option in the Finder creates compressed zip archive files.
D) Keychains are used to store secrets such as resource passwords, digital certificates, and encryption keys. The keychain system can also securely store Safari AutoFill information, Internet Account settings, and secure text notes.

5. You have a user account on an OS X Mountain Lion computer that has multiple user accounts. How can you interact with another user's Dropbox folder that has default permissions?

A) You can see its contents and you can add files to it.
B) You cannot see its contents, but you can add files to it.
C) You can neither see its contents nor add files to it.
D) You can see its contents, but you cannot add files to it.

Solutions: