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IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. The business requirements for the BPM platform dictate that the runtime environment supports up to 10,000 unique users with up to 2,000 concurrent users during an 18 hour daily usage window with response times for user actions of less than 6 seconds in 95% of cases and no more than 10 seconds in any case. Who is responsible for ensuring that this expectation is met?

A) BPM Program Manager
B) BPM Analyst
C) BPM Administrator
D) BPM Developer

2. A company needs to speed up its hiring process. A proposal to accomplish this goal is modeled in the following BPD diagram and run against historical data with the Optimizer. The proposed process no longer waits for the background check to complete before putting the new hire into orientation and training.

What is the Service Level Agreement (SLA) that is key to optimizing this process?

A) Total time on "Facilitate New Hire's Orientation".
B) Percentage of new hires that pass "Probationary Review".
C) Percentage of new hires that fail "Background Check".
D) Wait time on "Background Check".

3. A novice BPM analyst is capturing user stories for a company's marketing campaign process. Which best practice should the program manager recommend to the BPM analyst?

A) Create a series of wire frame models.
B) Capture use cases only if they are simple.
C) Focus on participants, their actions and sequence of activities.
D) Have the developers write user stories.

4. A development team is preparing Playback 2. The Playback includes system integrations. When preparing for a playback, what should the program manager do? Advise the development team to:

A) postpone the playback if a technical problem is found.
B) warn stakeholders with possible technical problems in advance.
C) create a script and practice the playback.
D) use power point slides with screenshots.

Solutions: