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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. A message processor decides to send a message to SAP.
What action should be taken from the Solution Manager Service desk?

A) Select Get information for SAP and then select theText Ids to be forwarded to SAP
B) Increase the priority of the message tospeed up response time from SAP
C) Set the message status to Update Message with SAP
D) Set the message status to In Process

2. What is SAP Solution Manager?

A) It supports the implementation throughout the entire life-cycle from the business blueprint to the configuration to production processing.
B) It is an application that is part of the SAP Supply Chain Management application.
C) It is a relational database system that can be used as an alternative to databases from other vendors.
D) It is a robust and lean standard-based platform that enables you to develop Java and composite applications from scratch.

3. How can you setup SAP EarlyWatch Alert?

A) Connecting to SAP Service Marketplace and setting up the parameters
B) Connecting to SAP Service Marketplace and defining your landscape
C) Using SMSY transaction to create your logical components first, if this is not already done
D) Using SMSY transaction to activate a pre-defined SAP EarlyWatch Alert

4. Which of the following are features of the SAP Solution Manager? (Choose three)

A) Test Information
B) Business Case Calculation
C) Incident Management
D) The entire documentation
E) Bid Management

5. A well structured support centre will comprise multiple roles and assist message solving.
Which of the following roles is the primary contact for the SAP Channel Development Manager within the Partner Support Organization?

A) Sales Executive
B) Incident Processor
C) Support Coordinator
D) Service Consultant

Solutions: