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ITIL ITIL-4-Foundation日本語 Exam Syllabus Topics:
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ITIL 4 Foundation Exam (ITIL-4-Foundation日本語版) Sample Questions:
サービスを最適化するときの最初のアクションはどれですか?
- A. 組織のコンテキストを理解する
- B. 現在の状態を評価する
- C. 改善を実施
- D. 将来の状態に同意する
Correct Answer: A 🗳️
Explanation: Only visible for Dumpexams members. You can sign-up / login (it's free).
IT組織のスタッフは非常に忙しく、ほとんどの場合、組織またはその顧客にほとんどまたはまったく価値をもたらさないタスクを実行します。
不必要な作業を排除することを推奨する指針はどれですか?
- A. スター:あなたがいる場所
- B. 全体的に考えて作業する
- C. フィードバックを繰り返して進行する
- D. シンプルで実用的なものにしてください
Correct Answer: D 🗳️
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4 つの次元のうち、役割責任と権限体系に焦点を当てているのはどれですか?
- A. 価値の流れとプロセス
- B. パートナーおよびサプライヤー
- C. 情報とテクノロジー
- D. 組織と人
Correct Answer: D 🗳️
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緊急の変更について正しい説明はどれですか?
- A. 緊急変更の承認は、実装後まで延期される場合があります
- B. 緊急の変更はリスクが低く、よく理解されています
- C. 緊急請求を実施する前に、すべての文書を完成させる必要があります
- D. 緊急の変更は通常、変更スケジュールに記録されません
Correct Answer: D 🗳️
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サービスの価値提案の一部はどれですか?
- A. サービスによって消費者に課せられる費用
- B. サービスによって消費者に課せられるリスク
- C. サービスによって消費者から削除されたコスト
- D. 消費者が受けたサービスのアウトプット
Correct Answer: C 🗳️
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