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Salesforce NP-Con-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implementation Strategies | 18% | - Manage consulting engagement lifecycle - Apply governance and change management - Define testing and deployment strategies |
| Nonprofit Cloud Setup | 22% | - Enable features and manage permissions - Set up program and case management - Configure stakeholder management |
| Integration and Data Management | 15% | - Manage duplicates and data quality - Select data and integration tools - Plan data migration and governance |
| Solution Design | 32% | - Align business processes to data model and features - Evaluate Nonprofit Cloud, platform and third-party solutions - Recommend use of industry common features |
| Analytics and Reporting | 11% | - Design nonprofit-specific reports and dashboards - Measure impact and program outcomes |
| Nonprofit Cloud Feature Configuration | 35% | - Configure fundraising management - Configure grantmaking functionality - Configure program management and outcomes |
Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
A nonprofit has employed a contract developer for work involving objects that contain personal and personally identifiable information. The contractor is working in a full copy sandbox. What should the consultant recommend to ensure the contractor is unable to access this sensitive data?
- A. Implement Salesforce Shield and apply it to the sensitive data.
- B. Configure the contractor's Profile to prevent access to the sensitive data.
- C. Implement Salesforce Data Mask and mask the sensitive data.
- D. Encrypt all fields containing sensitive data with Classic Encryption.
Correct Answer: C 🗳️
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For a Salesforce implementation project, what is the order of phases in a project lifecycle?
- A. Plan, Initiate, Execute, Monitor and Control, Close
- B. Plan, Initiate, Execute, Close, Monitor and Control
- C. Initiate, Plan, Execute, Monitor and Control, Close
Correct Answer: C 🗳️
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A nonprofit, who does a lot of mail appeals to donors, asks their consultant for the best solution to keep their constituents' addresses formatted properly to ensure the mail reaches them. What should the consultant recommend?
- A. Sender Authentication Package
- B. NPSP Address Management
- C. Customer Data Platform
- D. Insights Platform Data Integrity
Correct Answer: D 🗳️
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A nonprofit wants to convert from Legacy Recurring Donations to Enhanced Recurring Donations. What are two considerations the nonprofit should take into account before making the switch? (Choose 2)
- A. Enhanced Recurring Donations introduces a new custom object.
- B. Reverting to Legacy Recurring Donations is unsupported.
- C. All existing integrations should be reviewed for compatibility.
- D. Data Loader is required to revert to Legacy Recurring Donations.
Correct Answer: B,C 🗳️
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How does Salesforce support donor cultivation and stewardship strategies for nonprofit organizations?
- A. By enabling nonprofit organizations to track interactions with donors, create and manage campaigns, and log gifts
- B. By automating financial ledger reporting for various revenue streams, including grants and in-kind donations
- C. By centralizing grant application, approval, and reporting processes for outbound grants
Correct Answer: A 🗳️
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