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Salesforce Plat-UX-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Testing | 11% | - Validate and test designs
|
| Topic 2: Strategy and Governance | 17% | - Define UX strategy and governance
|
| Topic 3: Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Topic 4: Discovery | 13% | - Gather user requirements and plan design strategy
|
| Topic 5: Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Topic 6: Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
Salesforce Certified Platform User Experience Designer Sample Questions:
Question 1
A UX Designer is asked to build a solution in Salesforce to accommodate a call center's process and make it easier for them to log complaints.
How should the designer illustrate the existing process, including the pain points and opportunities?
A. Observe the complaints process and create a prototype.
B. Observe the complaints process and create a journey map.
C. Observe the complaints process and create a business process diagram.
Question 2
What are the foundational principles from the Web Content Accessibility Guidelines (WCAG)?
A. Desirable, feasible, viable, affordable
B. Useful, effective, efficient, reliable
C. Perceivable, operable, understandable, robust
Question 3
Cloud Kicks wants to implement its company colors in all UIcomponents, like buttons and icons, using a custom themes.
How does the Salesforce Lightning Design System (SLDS) ensure the UI components align with the theme?
A. Design tokens prefixed with "brand"
B. CSS Hexcolors
C. Builder panels
D. JS libraries loaded from a static resource
Question 4
A UX Designer wants to inform user stories based on user value and development effort.
Which method should be used?
A. Prioritization Matrix
B. Customer Journey Map
C. Card Sorting
Question 5
A UX Designer wants tobuild on a human-centered design by focusing on more than just an individual person and is considering engaging, connected, and social value-driven solutions.
What is the designer practicing?
A. Compassionate Design
B. Service Design
C. Relationship Design
D. User Experience Design
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: B |
