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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

Question 1

A customer is running an Avaya Oceana solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.
Which action can the engineer take to quickly file all the ERROR messages in the log files?

A. Add a custom filter type error, and then add this filter in selection criteria.
B. By default all the errors are highlighted in Kibana.
C. Set the login level to FINE to see error messages.
D. Under Filters, choose the level, and then select Add Filter Error.

Question 2

In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)

A. Provider Logs
B. Service Logs
C. System Logs
D. PU Logs
E. Agent Browser logs

Question 3

During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?

A. Choose Import Mode: Initial (run every time for synchronization)
B. Choose Import Mode: (renew for renewing synchronization)
C. Choose Import Mode: Initial (only for Initial synchronization)
D. Choose Import Mode: Sync (run every time for synchronization)

Question 4

After it has completed the processing of Engagement Designer (ED) workflow for SMS Interaction, which two components does ED respond back to? (Choose two.)

A. Context Store
B. ORC Rest Service
C. Messaging Service
D. Work Assignment
E. Unified Collaboration Model

Question 5

While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?

A. CustomerControllerService
B. WAlMRestService
C. AgentControllerService
D. ORCRestService

Solutions: