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Avaya 3000-3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: IP Office Hardware & Components | 15% | - Power options and hardware compatibility - Interface cards and endpoint support - Control units and expansion modules |
| Topic 2: Maintenance & Troubleshooting | 10% | - Fault diagnosis and monitoring - Common issue resolution - Performance verification |
| Topic 3: Infrastructure Data Gathering | 15% | - Existing PBX, dial plan, and telecom infrastructure - Customer productivity and business requirements - Data network assessment and integration needs |
| Topic 4: Solution Design & Architecture | 20% | - Small Community Network (SCN) design - IP Office platform selection and sizing - Site topology, scalability, and capacity planning |
| Topic 5: Telephony & Messaging Applications | 15% | - VoiceMail Pro and auto attendant - Meet-me conferencing and CCR reporting - One-X Portal and user applications |
| Topic 6: Implementation & Configuration | 25% | - System setup, user and extension configuration - Licensing and feature activation - Call routing, ARS, trunk configuration |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. Which application will allow a system administrator to see historical inbound and outbound traffic information on a trunk in the IP Office?
A) Historical Reporting Application
B) System Status Application
C) Call Detail Reporter
D) Advanced Summary Reporter
2. Which method will avoid corruption of the data on the SD card when removing the SD card?
A) Use the Manager application to shutdown the card before removing the SD card.
B) Use system Monitor to shutdown the card before removing the SD card.
C) Pull out the card; special shutdown is not required.
D) Dial the shutdown short code to shutdown the card before removing the SD card.
3. What information must be collected to document a failed incoming call to a group from an automated attendant? (Choose two.)
A) IP Office configuration file and VoiceMail Pro call flow
B) Line circuit ID
C) Network packet sniff from the IP Office port
D) IP Office and VoiceMail Pro traces
E) Auto attendant WAVE file
4. Which method can be used to verify if the IP telephone .bin files have been upgraded.
A) Verify the file names from the telephone menu.
B) Verify from the extension from in the Manager application.
C) Verify that the .bin file is in the Manager folder.
D) Verify from Call Status.
5. A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status).
A) ContactStore
B) One-X Portal
C) CCR
D) IIS
E) Voicemail Pro
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: A,D | Question # 4 Answer: A | Question # 5 Answer: C |
