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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Routing and Interaction Management | - ACD routing principles and configuration - Queues, skills, and routing strategies |
| Topic 2: Genesys Cloud Platform Fundamentals | - Multitenant cloud environment overview - Core platform architecture and components |
| Topic 3: Integrations and Data Actions | - Data Actions and API-based workflows - External system integration concepts |
| Topic 4: User, Role, and Security Configuration | - Role-based access control and security policies - Users, divisions, and permissions |
| Topic 5: Architect and Flow Design | - Workflows, IVR design, and call logic - Architect inbound and outbound call flows |
| Topic 6: Digital Channels Configuration | - Email, chat, messaging, and social channel setup - Omnichannel interaction handling |
| Topic 7: Reporting and Analytics | - Performance dashboards and reporting tools - Operational metrics and monitoring |
Genesys Cloud Certified Professional - Implementation Sample Questions:
When creating an external trunk, what protocol(s) can be selected? (Choose three.)
- A. UDP
- B. TLS
- C. The default protocol
- D. SIP
- E. TCP
Correct Answer: A,B,E 🗳️
When connecting the Edge appliance to your local area network, which is the best practice to deploy the Edge using two of the standard interfaces - WAN and Port 2?
- A. It should be connected to the same network segment that the Bridge server is on.
- B. It should be connected to a network segment that has outbound access to the public Internet.
- C. It should be connected to a different network segment that has access to your company intranet.
Correct Answer: B 🗳️
You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?
- A. Activity
- B. Documents
- C. Admin
- D. Chat Icon
Correct Answer: B 🗳️
Which button would you click to mute yourself when on a call?
- A. Dialpad
- B. Vertical bars
- C. Phone with down arrow
- D. Microphone
- E. Drop-down arrow
Correct Answer: D 🗳️
What type of trunk would you create to connect to an AudioCodes Mediant gateway?
- A. Network interface trunk
- B. External trunk
- C. WebRTC phone trunk
- D. SIP phone trunk
Correct Answer: B 🗳️
