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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. UniversalContainers's Technicians have 12 mandatory company holidays each calendar year. Technicians need to view all of their absence records at once. Which two applications should a Consultant recommend to meet this requirement? Choose ? answers

A) Custom mabile application
B) Salesforce mobile application
C) Salesforce Field Service mobile application
D) Salesforce browser-based application

2. Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order'

A) Create a new Product Consumed for each site visit.
B) Create a new Service Appointment for each site visit.
C) Create a new Work Order Line Item for each site visit.
D) Create a new Child Work Order for each site visit.

3. Universal Containers sells products that are made up of senalized components. Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

A) Use Orders and Order Products.
B) Use Assets and define a hierarchy.
C) Use Products and Product Families.
D) Use Work Orders and define a hierarchy.

4. The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration.
Which three options are available to the Dispatcher? Choose 3 answers

A) Select a Service Appointment from the list, use the "Change Status" action and "Dispatch."
B) Select a Service Appointment from the list, use the "Edit" action and allocate the Resource.
C) gy Select a ServiceAppointment from the list, use the "Candidates" action, and select the best time slot.
D) Select a Service Appointment from the list and use the "Schedule" action.
E) Select multiple Service Appointments from the list and bulk schedule them.

5. Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work.
Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?

A) Assign Contractor 1 as a Preferred Resource.
B) Assign Contractor 1 and 2 different capacities for repair work.
C) Assign Contractor 2 as an Excluded Resource.
D) Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

Solutions: