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Oracle 1Z0-1038-20 Exam Syllabus Topics:

Topic	Details
Topic 1	Create Enhanced Business Rules Generate outreach and feedback Configure add-ins
Topic 2	Create workspaces for the Browser User Interface Set Up Navigation, Permissions and User Accounts
Topic 3	B2C Service Service Console Extensions Configure chat and cobrowse Implement workflow
Topic 4	Create queues, assignments, and standard application menus Describe agent assistance
Topic 5	Describe B2C Service Analytics Describe mail and mailboxes Work with International Data
Topic 6	Configure Guided Assistants B2C Service Products and Services Describe message bases
Topic 7	B2C Service User Interface and Processes Describe standard text and variables
Topic 8	Implement user Interface modifications and automation (workspaces) Explain configuration settings
Topic 9	Configure Service Level Agreements Create message templates Configure advanced routing
Topic 10	Describe Service Level Agreements Perform export import with Element Manager
Topic 11	Explain B2C Service products and services Perform an initial setup and set up the Service Console

Reference: https://education.oracle.com/oracle-service-center-2020-implementation-essentials/pexam_1Z0-1038-20

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