Get 1Z0-1038-20 Braindumps & 1Z0-1038-20 Real Exam Questions [Q29-Q53]

Get 1Z0-1038-20 Braindumps & 1Z0-1038-20 Real Exam Questions

Oracle 1Z0-1038-20 Actual Questions and Braindumps

NEW QUESTION 29
Which four statements are true about reports?

• A. After a report is published, the report data remains unchanged even as the knowledge base is updated.
• B. All the permissions from an imported report remain unchanged after an export.
• C. Reports are shared between interfaces.
• D. The owner of a report remains the same even if the report is imported by some other user.
• E. Reports must be exported manually in all interfaces.
• F. Reports are not common across the interface.
• G. Published reports can be modified.

Answer: B,E,F,G

 

NEW QUESTION 30
Which six actions can have a null value?

• A. Set Assigned
• B. Set Fields
• C. Set Status
• D. Set Queue
• E. Set Disposition
• F. Set SLAs
• G. Set Product
• H. Set Category
• I. Set Mailbox
• J. Set Agent

Answer: B,D,E,F,I

 

NEW QUESTION 31
Which three elements are available for workflow design on the Insert ribbon?

• A. Set Fields
• B. Restart
• C. Decision
• D. Return
• E. Terminate

Answer: B,C,E

 

NEW QUESTION 32
Which two components can be edited in a standard report?

• A. Permissions
• B. Non-selectable filters
• C. Schedules
• D. Graphs
• E. Column headings
• F. Report headings

Answer: A,C

 

NEW QUESTION 33
Which two REST API calls can be used to retrieve account information with ID 3?

• A. https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
• B. https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
• C. https://yoursite.domain/services/rest/connect /v1.3/accounts/3
• D. https://yoursite.domain/services/rest/connect /latest/accounts/3
• E. https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
• F. https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3

Answer: A,C

 

NEW QUESTION 34
What are the three different types of pull policy for queues?

• A. First Due
• B. Strict Priority
• C. Manual
• D. Standard
• E. Round Robin
• F. Advanced

Answer: A,B,C

 

NEW QUESTION 35
A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot be processed."
What is the reason for this error?

• A. The Browser User Interface (BUI) workspace is not using the standard workspace.
• B. Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.
• C. The hash value during import doesn't match the hash declared at the end of the rile.
• D. Check if the exported file was generated by a product version that is older than the existing product version.

Answer: A

 

NEW QUESTION 36
Which two types of joins are available in analytics?

• A. Outer LTD) External
• B. Intersection
• C. Internal
• D. Peripheral
• E. Inner

Answer: A,E

 

NEW QUESTION 37
Which setup sequence is used to give permissions to an individual to access an application?

• A. Staff Account > Profile > Navigation set
• B. Profile > Navigation set > Staff Account
• C. Navigation set > Profile > Staff Account
• D. None. No sequence is required.

Answer: B

 

NEW QUESTION 38
You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?

• A. You need to re-create the message template across the multiple interfaces.
• B. You need to copy and paste the source code across the multiple interfaces.
• C. The change is reflected across all interfaces by default.
• D. You need to use the export and import option.

Answer: B

 

NEW QUESTION 39
Which five actions should you perform to configure advanced routing?

• A. Add product and category fields to the Live Help page of the Customer Portal.
• B. Assign guided assistance permission to a profile.
• C. Create an advanced routing incident queue.
• D. Add Access Control to a navigation set.
• E. Create and activate a rule to route incidents to the advanced routing incident queue.
• F. Define products and categories.
• G. Configure collaboration with external users who are not agent desktop users.
• H. Assign advanced routing permissions to a profile.

Answer: D,E,F,G,H

 

NEW QUESTION 40
Which two statements are true about chat surveys?

• A. You cannot link customer data back to the chat that is submitted.
• B. You can create a chat rule to pop up a transactional survey at the end of a chat session.
• C. You can send a chat survey only while a customer is on the chat.
• D. You can create a chat rule to email a transactional survey to a customer after a chat session.

Answer: B,D

 

NEW QUESTION 41
Which three statements are true about Service Level Agreements?

• A. They enable you to set a timeline for an agent to respond to an incident.
• B. They enable you to restrict the number of incidents raised by end users through various channels.
• C. They enable you to specify the duration for which an incident can be kept in waiting status.
• D. They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.
• E. They enable you to set the reports that are visible to an agent.
• F. They enable you to restrict what agents can view as part of navigation on the console.

Answer: A,C,D

 

NEW QUESTION 42
You have a requirement to purge Incidents where the Incidents have not been updated in the last 30 days using Data Lifecycle Management. What are the two steps you should do to define a report containing criteria used to purge the records?

• A. Set the option to allow switching of data
• B. Add default values to runtime filters if used in the report
• C. Do not set the deferred execution option
• D. Use runtime filters in preference to fixed filters
• E. Remove Primary keys from all tables used in the report
• F. Use a drilldown level to filter the top level

Answer: B,E

 

NEW QUESTION 43
A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Which two actions will remove the malfunctioning add-in?

• A. Use Safe mode when logging in to the application.
• B. View the add-in's log files and rectify the issue.
• C. Log out of the interface and log in again.
• D. Exit the administration interface without completing the normal logout process.

Answer: A,B

 

NEW QUESTION 44
You make some changes to your message template and deploy it globally, but the deployed status continues to show as pending.
What would you do to resolve this?

• A. Enable the global template.
• B. Accept the changes.
• C. Save the deployment.
• D. Validate the template.

Answer: C

 

NEW QUESTION 45
You are working on complete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.
What are the two options that you would suggest to streamline this contact center training program?

• A. Guided assistance
• B. Business rules
• C. Custom process model
• D. Agent scripts
• E. Intent guide

Answer: B,C

 

NEW QUESTION 46
Which three requirements can be implemented by using workspace rules?

• A. Triggering escalation mails to the manager after the escalation time is over
• B. Calling an add-in
• C. Prompting a customer care executive to dynamically open a guide
• D. Calling a CPM script
• E. Dynamically setting the URL for browser control

Answer: B,C,E

 

NEW QUESTION 47
Which two events can trigger Custom Process Models?

• A. Update
• B. Refresh
• C. Load
• D. OnSaveComplete
• E. Create

Answer: A,E

 

NEW QUESTION 48
Which three statements are true about headers of custom process models?

• A. The header section is always commented.
• B. The header section needs to be uncommented during testing.
• C. They contain standard objects only.
• D. They list only the events that are supported by the code implementation.
• E. They contain all possible events with the objects.
• F. They contain the version number of the PHP script.
• G. The/QDntain the version number of the Connect Common Object Model.

Answer: A,C,D

 

NEW QUESTION 49
Which three statements are true about navigation sets?

• A. Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.
• B. The same navigation set can be set for different interfaces.
• C. Using navigation sets, you can configure whether to show the Home navigation pane or not.
• D. Using navigation sets, you can define what quick links can be seen when navigating File > Link.
• E. Using navigation sets, you can define what new objects can be created by using the File menu.
• F. Using navigation sets, you can configure which quick search reports can be seen.

Answer: B,C,F

 

NEW QUESTION 50
An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?

• A. Agents will get incidents only from the ql queue.
• B. Agents can use the Fill Inbox functionality to select any of the three queues.
• C. Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.
• D. Agents cannot use the Fill Inbox functionality because the pull policy is manual.

Answer: B

 

NEW QUESTION 51
Which statement correctly differentiates between a bulk operation and a batch operation?

• A. A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.
• B. A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.
• C. A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.
• D. A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.

Answer: B

 

NEW QUESTION 52
Which three functions are not part of the math group of functions?

• A. to_number
• B. round
• C. rand
• D. bitand
• E. length
• F. lower
• G. ceiling
• H. truncate
• I. floor
• J. power

Answer: A,E,F

 

NEW QUESTION 53
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