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Oracle 1Z0-1064-26 real answers - Oracle Fusion Service 2026 Implementation Professional

1Z0-1064-26
  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Oct 06, 2026
  • Q & A: 79 Questions and Answers
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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Omnichannel Communications15%- Work routing and queue setup
- Email, chat and CTI configuration
- Media toolbar and agent notifications
Topic 2: Fusion Service Overview and Setup15%- Service configuration basics
- Security model, roles and access control
- Functional Setup Manager (FSM) usage
Topic 3: Customization, Productivity and Analytics10%- OTBI reporting and integration basics
- SmartText, hotkeys and audit features
- Application Composer and extensions
Topic 4: Service Request Management25%- Milestones and action plans
- SR categories, assignment rules and routing
- Service catalog and entitlements
- SR creation, lifecycle and processing
Topic 5: Knowledge Management15%- Knowledge base setup and configuration
- Article management and access
Topic 6: Digital Customer Service (DCS)20%- Themes, templates and page customization
- Authentication, profiles and security
- DCS architecture and deployment

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

Question #1

Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

  • A. DCS is a visual development tool for creating applications in VBCS.
  • B. VBCS is a visual development tool for creating applications in DCS.
  • C. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
  • D. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

Question #2

Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

  • A. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
  • B. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
  • C. The batch job for recommendations has not been executed.
  • D. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
  • E. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #3

Which statement is correct when describing the process of adding assignment rules from Service Setup?

  • A. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
  • B. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
  • C. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
  • D. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #4

Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

  • A. allows the display of a product hierarchy specifically for service purposes
  • B. allows use of a simpler hierarchy
  • C. allows you to use the same product hierarchy as sales
  • D. requires less work and effort
Reveal Solution  Discussion  0

Correct Answer: C,D  🗳️

Question #5

Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

  • A. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
  • B. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
  • C. Milestones are customizable by an administrator to include any number of organization-specific milestone types.
  • D. Milestones are commitments to handle SRs within certain timelines.
  • E. Milestones are actions on a service request (SR) that must be completed by a specific time.
Reveal Solution  Discussion  0

Correct Answer: A,B,C  🗳️

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