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IBM A2010-591 Exam Syllabus Topics:

IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. How can workflow-driven change processes reduce costs?

A) Because workflows can be developed in an integrated development environment using a platform independent workflow programming language.
B) Because the same custom workflow-driven change processes can be reused by multiple customers.
C) By interfacing with multiple technology APIs to implement unattended changes.
D) By making it quick to process a change, and reduce risk by planning and communicating the change before it actually occurs.

2. Based on the ITIL Framework, what should be the purpose of every implemented process (Incident Management, Problem Management, Change Management, etc.)?

A) To identify units of organizations responsible for specific outcomes
B) To create value for stakeholders
C) To ensure that services are designed to meet business needs
D) To define activities, roles, responsibilities, functions, and metrics

3. A customer is experiencing a number of pain points in their IT service delivery. The operational efficiency and performance of the IT support teams is dropping, resulting in the IT teams repeating many tasks which have failed to complete due to operator errors. Which solution area can help improve the efficiency of the IT support teams?

A) a customer relationship management system
B) knowledge-based systems
C) runbook automation
D) financial management

4. A customer is planning to implement a discovery engine using IBM Tivoli Application Dependency Discovery Manager (TADDM). There are several DMZs containing Windows servers to be scanned. Which configuration matches the customer's requirements?

A) A separate TADDM server for each DMZ with one central database
B) An anchor server and gateway server in each DMZ
C) An anchor server in each DMZ
D) A separate TADDM server for each DMZ

5. After implementing IBM SmartCloud Control Desk, customer Key Performance Indicators show there are a large number of reoccurring incidents. This is a sign that one of the processes is not efficient. Which process is it?

A) Problem Management
B) Incident Management
C) Change Management
D) Request Fulfillment

Solutions: