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Salesforce Experience-Cloud-Consultant Certification Exam is designed for professionals who specialize in implementing Salesforce Experience Cloud solutions. Salesforce Certified Experience Cloud Consultant certification validates their expertise in designing, configuring, and implementing Experience Cloud solutions that meet the unique needs of their clients.
Salesforce Experience-Cloud-Consultant exam covers a wide range of topics related to the Experience Cloud platform, including designing and implementing personalized customer experiences, managing communities, configuring and customizing Experience Cloud components, and integrating with other Salesforce products. Salesforce Certified Experience Cloud Consultant certification exam is designed to evaluate a candidate's knowledge and understanding of the platform's features and functionality, as well as their ability to apply that knowledge to real-world scenarios.
NEW QUESTION # 83
What does a system administrator need to do when creating Experience Cloud users?
- A. Assign Partner Community Plus license to the user.
- B. Click the "Log In to Site as User" button.
- C. Add user to an account as a user record.
- D. Add user to an account asa contact record.
Answer: D
NEW QUESTION # 84
AW Computing wants to create a site that gives customers access to Knowledge articles and peer-to-peer conversations, with the aim of decreasing the number of calls to its support organization.
What should AW Computing do to accomplish this goal?
- A. Open its Slack implementation to all customers
- B. Create a site with the Marketing Microsite template
- C. Create a site with the Customer Service template
- D. Give access to its internal orgs using Chatter groups
Answer: C
NEW QUESTION # 85
Northern Trail Qutfitters would like to display a different Hero component on the Home page for United States and EMEA.
How should an administrator accomplish this?
- A. Create a page variation for EMEA, configure the Theme, and include a different Hero component.
- B. Use the same page variation for EMEA and include multiple targeted HTML components.
- C. Use the same page variation for EMEA, include multiple Hero components, and target each , component.
- D. Create a page variation for EMEA, configure the flexible page layout, and include a different Hero component.
Answer: C
NEW QUESTION # 86
What is the most efficient way that a Salesforce Admin can create a single Experience Cloud Site user from a Contact?
- A. Use Data Loader to add the Contact in Salesforce as a Customer user.
- B. Enable the Contact in Salesforce as a Customer user.
- C. Email the Contact a link to the Self-Registration page for the site.
- D. Enable the Account as a Customer Account so all Contacts in that Account become Customer users.
Answer: B
Explanation:
This option allows the Salesforce Admin to create a customer user from an existing contact that is associated with a customer account. The customer user inherits the role, profile, and permission sets from the contact. The Salesforce Admin can also specify a username, email address, and nickname for the customer user.
NEW QUESTION # 87
Cloud Kicks (CK) is about to launch a public site and is expecting very high traffic in certain regions. CK will be using Content Delivery Network (CDN).
What should CK consider during the go-live phase to prevent usability issues?
- A. CK should provision CDN in those regions where traffic is high and activate CDN where traffic is low.
- B. CK should provision and activate CDN in those regions where traffic is high.
- C. CK should provision CDN in those regions where traffic is low and activate CDN where traffic is high.
- D. CK should provision and activate CDN in those regions where traffic is low
Answer: D
NEW QUESTION # 88
Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement.
During the Community managers' weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.
What is the reason for this issue?
- A. The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.
- B. The Community manager for Europe does not have System Administrator privileges.
- C. The preconfigured Insights reports need to be modified to meet GDPR requirements.
- D. The Experience Cloud site for Europe has more than a million users.
Answer: C
Explanation:
The reason for this issue is that the preconfigured Insights reports need to be modified to meet GDPR requirements. Insights is a feature that allows you to measure and analyze the adoption and engagement of your Experience Cloud sites using preconfigured reports and dashboards. However, some of these reports may not comply with GDPR, which is a regulation that protects the privacy and data rights of individuals in the European Union. To use Insights for the Experience Cloud site for Europe, the Community manager needs to modify the preconfigured reports to meet GDPR requirements, such as anonymizing user data, obtaining user consent, and deleting user data upon request.
NEW QUESTION # 89
DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor. DR has decided to use independent agents to manage claims.
Which two feature are available for DR to implement a solution involving insurance agent persona?
Choose 2 answers
- A. Insurance Agent Portal Lightning template
- B. Financial Services Lightning template
- C. Financial Services Community permission set license
- D. Insurance agent permission set license
Answer: A,C
Explanation:
Financial Services Community permission set license is a license type that allows users to access Financial Services Cloud objects and features, such as policies, claims, referrals, and goals. Insurance Agent Portal Lightning template is a template that is designed for insurance agents who need to manage their leads, opportunities, policies, claims, and referrals. These two features are available for DR to implement a solution involving insurance agent persona.
NEW QUESTION # 90
Ursa Major Solar wants to give customers the ability to add authorized users to view usage, billing, and payment history.
Which permission should be granted to customers to add authorized users?
- A. Delegated External User Administrator
- B. View and Manage Users
- C. Modify All for Usage, Billing, and Payment History
- D. View Content in Portals
Answer: A
NEW QUESTION # 91
Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC has decided to use Customer Service template for the experience and Customer Community Plus license for the customers.
Which limitation could cause a potential issue for UC?
- A. Customer Community Plus license does not allow access to custom objects.
- B. Customer Service template does not allow record pages for custom objects out-of-the-box.
- C. Customer Community Plus license allows only up to 2 million users per org.
- D. Customer Service template does not allow downloading documents out-of-the-box.
Answer: C
Explanation:
Customer Community Plus licenses have a limit of 2 million users per org, which could be a potential issue for UC if they have a large global customer base that exceeds this limit. The other options are not limitations of the Customer Service template or the Customer Community Plus license.
NEW QUESTION # 92
The system administrator at Cloud Kicks (CK) has deactivated their Experience Cloud site to do some maintenance and cleanup.
How should the administrator ensure that CK custorners do NOT receive a welcome email when the site is once again active?
- A. Use the new Service Not Available (SNA) feature.
- B. Remove all profiles from the site's membership and add them again after the site is activated.
- C. Disable the Send welcome email checkbox for the site.
- D. Use Data Loader to remove all members' email addresses.
Answer: C
Explanation:
To ensure that customers do not receive a welcome email when the site is once again active, the administrator should disable the Send welcome email checkbox for the site. This will prevent the site from sending an email to existing members when the site is activated. The administrator can disable the Send welcome email checkbox in the Administration section of Experience Builder.
NEW QUESTION # 93
Universal Containers (UC) works with regional partners to sell localized products. UC Is actively accepting new partner applications in certain regions. Partners can only apply using uCs referral program, and the application form in certain regions can potentially contain a varying degree of sensitive information. The list of existing partners must not be shared with the general public.
What should the Experience Cloud consultant recommend?
- A. Create a public site for prospect partners, show them a nondisclosure agreement, and allow them to fill out on application form on the site.
- B. Create a public site for existing partners and allow them to generate token-based referral links for prospect partners.
- C. Create an authenticated digital experience for partners and allow them to refer other partners in their region.
- D. Create an app for the Internal business development team and allow them to generate token-based referral links for existing partners In their region.
Answer: C
NEW QUESTION # 94
The Experience Cloud manager has been asked to ensure that a Knowledge article Is visible to Internal Salesforce users, unauthenticated visitors to the site, and third-party authenticated users.
Which two settings need to be configured on the draft article before it is published?
Choose 2 answers
- A. Visible in Public Knowledge Base
- B. Visible to Guest User
- C. Visible to Partner
- D. Visible to Employee
Answer: A,D
Explanation:
These two options allow the article to be visible to internal Salesforce users, unauthenticated visitors to the site, and third-party authenticated users. Visible in Public Knowledge Base enables the article to be accessed by guest users without logging in, while Visible to Employee enables the article to be accessed by internal users with the appropriate permissions4
NEW QUESTION # 95
Ursa Major Solar (UMS) has a discussion thread on its Experience Cloud site for customers to provide feedback on the company's latest product release. To help ensure new members understand what the discussion thread is meant for and to monitor their first posts, UMS would like to approve the first post of any new member who has joined within 7 days or less.
What is needed to configure this?
- A. Create a moderation rule with the appropriate content criteria.
- B. Create a Community moderator with Approval permissions.
- C. Create a moderation rule with the appropriate member criteria.
- D. Create a Community moderator with Delete permissions.
Answer: C
NEW QUESTION # 96
Ursa Major Solar would like to expose the custom object SolarPanels to its customer portal. This particular object contains 150 fields, and a majority of the fields are technical codes and internal information.
How should the administrator limit the fields available in the customer portal?
- A. Utilize the Developer Console with coding to hide unwanted fields.
- B. Use Field-Level Security to remove access to the unwanted fields.
- C. Create a page variation for the customer portal to hide unwanted fields.
- D. Utilize CSS overrides to hide unwanted fields.
Answer: B
Explanation:
To limit the fields available in the customer portal, the administrator should use Field-Level Security to remove access to the unwanted fields. Field-Level Security is a feature that allows the administrator to control the visibility and editability of fields for different profiles and permission sets. The administrator can use Field-Level Security to hide or make read-only the technical codes and internal information fields for the customer portal profile or permission set.
NEW QUESTION # 97
Cloud Kicks (CK) wants to organize content on its site so that users can easily search and brows for information.
Which three features should CK use to accomplish this goal?
- A. Navigation Tree
- B. Navigational Topics
- C. Featured Topic
- D. Content Topics
- E. Content Graph
Answer: A,D,E
Explanation:
Three features that CK should use to organize content on its site are Content Topics, Content Graph, and Navigation Tree. Content Topics are keywords or phrases that help users find and organize content in Experience Cloud sites. Content Topics can be assigned to any content, such as articles, posts, or files. Content Graph is a feature that analyzes the relationships between content and topics and suggests relevant content to users based on their interests and preferences. Navigation Tree is a component that allows you to create a hierarchical structure of topics and subtopics that users can browse through to find content.
NEW QUESTION # 98
Bloomington Caregivers (BC) wants to streamline back-end processes and workflows for its employees. BC recently learned about lightning Bolt solutions for employees at a world tour event.
Where should BC look for potential Lightning Bolt solutions?
- A. Salesforce AppExchange
- B. Salesforce Connect
- C. Salesforce Accelerator Directory
- D. Salesforce Accelerator Catalog
Answer: A
Explanation:
Salesforce AppExchange is a marketplace where customers can find and install pre-built solutions for various industries and use cases. Lightning Bolt solutions are industry-specific templates that include themes, components, pages, and business logic. They are built by Salesforce partners and can be customized to fit specific needs3
NEW QUESTION # 99
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Salesforce Experience-Cloud-Consultant certification is a valuable asset for professionals who work in the fields of customer experience, digital marketing, and e-commerce. It demonstrates to employers and clients that the certified individual has the skills and knowledge necessary to design and implement effective customer-facing solutions that drive business growth and improve customer satisfaction.
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