[Nov-2023] GCX-ARC Pre-Exam Practice Tests | Exam Questions and Answers for Genesys Cloud CX Study Guide
Genesys Cloud CX: Architect Certification Certification Sample Questions
The Genesys Cloud CX: Architect Certification certification is offered by Genesys, a leading provider of customer experience solutions. The company has been in the business for over 30 years and has a proven track record of delivering innovative solutions that help organizations deliver exceptional customer experiences. The GCX-ARC certification program is part of Genesys' commitment to providing its customers with the best possible solutions and services.
Genesys GCX-ARC (Genesys Cloud CX: Architect Certification) Exam is a challenging and comprehensive certification exam designed to test architects on their knowledge of the Genesys Cloud CX platform. Genesys Cloud CX: Architect Certification certification provides a valuable credential for professionals who design, implement, and manage Genesys Cloud CX solutions for their organizations, and can help them advance their careers in the field of customer experience.
NEW QUESTION # 33
What is the minimum value for the number of times to repeat a menu?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION # 34
You are trying to create a new flow. Which option lists the correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.
- A. 1,4,2,3,6,5,8,7
- B. 1,4,3,2,6,5,8,7
- C. 1,3,2,4,6,5,8,7
- D. 1,4,2,3,6,5,7,8
Answer: A
NEW QUESTION # 35
Architect supplies a built-in _______________ flow.
- A. In-Queue Call
- B. Outbound Call
- C. Inbound Call
- D. Secure Call
Answer: A
NEW QUESTION # 36
Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?
- A. Telephony
- B. CRM
- C. DTMF
- D. IVR
Answer: D
NEW QUESTION # 37
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)
- A. Roles
- B. Language
- C. Skills
- D. Queue
Answer: B,C
NEW QUESTION # 38
You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)
- A. Use the prompt feature to play the product details every time customer dials your contact center.
- B. Use the data tables feature for advertising the product.
- C. Use the directory feature for advertising the product.
- D. Use an outbound campaign to promote the product.
Answer: A,D
NEW QUESTION # 39
Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.
- A. MakeDateTime(3,5,2020)
- B. MakeDateTime(2020,3,5)
- C. MakeDateTime(2020,5,3)
- D. MakeDateTime(5,3,2020)
Answer: A
NEW QUESTION # 40
What is the maximum value that can be set for the 'Minimum confidence level' in speech recognition?
- A. 100%
- B. No Limit
- C. 50%
- D. 25%
Answer: A
NEW QUESTION # 41
When you delete a flow, it removes only the current version of the flow.
- A. False
- B. True
Answer: B
NEW QUESTION # 42
Which of the below features get disabled automatically when the Payment Card Industry Data Security Standard (PCI DSS) setting gets enabled? (Choose two.)
- A. Media Capture
- B. QoS Capture
- C. Protocol Capture
- D. IVR Capture
Answer: A,C
NEW QUESTION # 43
Which function is used as part of the decision to route to a different location based on the domain of the sender's email address?
- A. EmailAddressLocalPart()
- B. EmailAddressDomainPart()
- C. EmailAddressDomain()
- D. MakeEmailAddress()
Answer: B
NEW QUESTION # 44
The interaction may not route properly if the default language skill is not selected.
- A. False
- B. True
Answer: B
NEW QUESTION # 45
Select all the required parameters for configuring the Salesforce data actions. (Choose three.)
- A. Token
- B. ARN Number
- C. Username
- D. Access ID
- E. Password
Answer: A,C,E
NEW QUESTION # 46
What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?
- A. No Entry Timeout
- B. Menu Selection Timeout
- C. Timeout
- D. Inter-Digit Timeout
Answer: D
NEW QUESTION # 47
Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?
- A. Prompts
- B. Decision
- C. Divisions
- D. Schedule
Answer: C
NEW QUESTION # 48
What would you select from the Performance menu to view real-time statistics for all active campaigns?
- A. Schedules
- B. Outbound Campaigns
- C. Scripts
- D. Campaign Management
Answer: B
NEW QUESTION # 49
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Genesys GCX-ARC (Genesys Cloud CX: Architect Certification) Exam is a certification program designed for professionals who want to demonstrate their expertise in architecting and implementing Genesys Cloud CX solutions. GCX-ARC exam measures the candidate's knowledge and skills in designing, deploying, and managing Genesys Cloud CX solutions. It is an advanced-level certification that tests the candidate's ability to design solutions that meet business requirements, integrate Genesys Cloud CX with other systems, and provide a seamless customer experience.
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