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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Refer to the exhibit.

The exhibit contains the deployment options for Communication Manager.
What is the Virtual Appliance that Pod FX Is transitioning to?

A) Avaya Server Platform (ASP)
B) Avaya Common Platform (ACP)
C) Avaya Solutions Platform (ASP)
D) Avaya Application Server (AAS)

2. Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.
To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?

A) Avaya SBCE Corporate and Standard Licenses
B) Avaya SBCE Standard and Advanced Licenses
C) Avaya SBCE Corporate License
D) Avaya SBCE Standard License

3. Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)

A) Remote upgrade of servers is supported, and site visit is not required.
B) Avaya provides tools to install/upgrade the VMware hypervisor.
C) Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.
D) Standard VMware version (non-customized) is used.

4. Which Cloud Delivery enables partners and customers to integrate a wide range of features, including SIP Trunking, global DID and 800 service, voice notification, messaging, and API workflows?

A) Public Delivery
B) Hybrid
C) CPaaS Delivery
D) Private Delivery

5. A customer requires support for a solution that will allow call center supervisors to monitor the activity of groups of agents, and they need to know more about monitoring agents with the Elite Multichannel (EMC) Supervisor Plug-in, which is part of the EMC Desktop.
How any agents do the supervisors have the ability to monitor?

A) 10 or less
B) 5 or less
C) 15 or less
D) 20 or less

Solutions: