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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What is the second step in Social Business AGENDA?

A) Growth markets
B) Globalization
C) Give competitive pricing
D) Gain social trust

2. What are the five IT areas that are listed as transformational technologies in IT?

A) Fortran, COBOL, Basic, C++, Java
B) Hardware, Database, Software, Web 2.0, XML
C) Mainframe, Departmental, PCs, Internet, Social
D) Vacuum tube, Transistor, RAM, vRAM, Quantum Effect

3. A key part of Engaging Through Experiences, a social exceptional experience should be integrated, interactive, and ___________.

A) Insulated (private)
B) Incredible (awesome)
C) Identifying (personalized)
D) Informational (helpful)

4. What is the best route for 'gaining social trust'?

A) Ask your employees to blog about your company in any of the blogs they participate in.
B) Ask your supplier network to blog about their relationship with you.
C) Identify and develop relationships with tippers in your industry.
D) Strive for the highest number of hits on your Web site.

5. Which product line represents the front-end and people-focused area of IBM's Social Business platform?

A) IBM WebSphere
B) IBM Cognos
C) IBM Collaboration Solutions
D) IBM eCommerce

Solutions: