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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which is an activity of the 'problem management' practice?

A) Restoration of normal service operation as quickly as possible
B) Resolution of incidents in a time that meets customer expectations
C) Prioritization of problems based on the risk that they pose
D) Authorization of changes to resolve the cause of problems

2. Which activity has the purpose of developing, integrating, and testing digital products to transform designs into functional solutions?

A) Support
B) Operate
C) Build
D) Discover

3. Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

A) relationships
B) outcomes
C) organizations
D) services

4. Which role takes responsibility for the outcomes of service consumption?

A) Organization
B) Customer
C) Sponsor
D) Service provider

5. What does sustainability assure in the context of a service or product?

A) The service delivers the required functionality to meet business needs
B) The service will meet the agreed requirements
C) The service supports the performance of the consumer
D) The service will continually meet requirements for environmental responsibility

Solutions: