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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers implemented Agent for its users. One user complains that Agent is not deleting activities from the past 7 days. What is the reason for this issue?

A) Agent Delete Record Action permission is not associated to the user.
B) Agent does not support the Delete Record action.
C) Agent does not have the permission to delete the user's records.

2. Universal Containers deploys a new Agentforce Service Agent into the company's website but is getting feedback that the Service Agent is not providing answers to customer questions that are found in the company's Salesforce Knowledge articles. What is the likely issue?

A) The Agentforce Service Agent user is not assigned the correct Agent Type License.
B) The Agentforce Service Agent user needs to be created under the standard Agent Knowledge profile.
C) The Agentforce Service Agent user was not given the Allow View Knowledge permission set.

3. Universal Containers (UC) needs to improve the agent productivity in replying to customer chats.
Which generative AI feature should help UC address this issue?

A) Case Summaries
B) Service Replies
C) Case Escalation

4. Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach. Which standard Copilot action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

A) Agent Action: Find Similar Opportunities
B) Agent Action: Draft or Revise Sales Email
C) Agent Action: Summarize Record

5. Universal Containers (UC) needs to save agents time with AI-generated case summaries. UC has implemented the Work Summary feature. What does Einstein consider when generating a summary?

A) Generation is grounded with conversation context and Knowledge articles.
B) Generation is grounded with conversation context, Knowledge articles, and cases.
C) Generation is grounded with existing conversation context only.

Solutions: