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How to book the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Taking a Certification Exam Guide provides instructions for registering, accessing, and taking exams.
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Understanding technical and functional aspects of Configuring Call Flows
The following will be discussed in Genesys GEO-807 exam dumps:
- Queue Operations
- Create and configure operations that comprise an Interaction Attendant menu
- Structure of a Node
- Email Schedules
- Manage Voice Prompts
- Email Profiles
- Default Auto Attendant set of menus and operations
- Overview of Default Schedule
- Schedule Configuration
- Overview of Default Profile
- Overview of Custom Profiles
- Publish, import, and export a new Interaction Attendant configuration
- Recognize and use the files and storage structure used by the Interaction Attendant
- Overview of Interaction Attendant user interface
- Standard Inbound Operations
- Email Operations
Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
The Interaction Center Certified Engineer(ICCE) certification includes the following topics:
Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf
