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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:
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Reference: https://trailheadacademy.salesforce.com/certificate/exam-communications-cloud-ap---AP-203
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Salesforce Communications Cloud Accredited Professional (AP) Sample Questions:
UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?
- A. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action
- B. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate
- C. Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.
- D. Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products
Correct Answer: C 🗳️
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Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?
- A. This would require migrating all products sold within last 5 years, including those that are no longer sold.
- B. Migrating Assets instead of orders would provide more business Value.
- C. Migrating millions of records will cause Order Management to fail during processing due to large volume
- D. Migrating millions of records may reduce query performance due to large data volumes
- E. There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
Correct Answer: A,D,E 🗳️
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Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel's Communication Cloud.
- A. Use Cart Based APIs
- B. Use EPC APIs
- C. Use CPQAppHandler Methods
- D. Use Digital Commerce APIs
Correct Answer: D 🗳️
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Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.
- A. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
- B. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
- C. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
- D. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
- E. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
Correct Answer: A,C,E 🗳️
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What are the 3 keys inputs used by order management to determine the output of MACD order.
- A. Commercial and technical product configurations
- B. Order and order item details
- C. Quote and quote line items records
- D. Fulfillment request and fulfillment request line records
- E. Assets and inventory item records
Correct Answer: B,D,E 🗳️
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