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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Public Sector Data Model | 20% | - Service territory and location-based services - Case and investigation management - Constituent and household data model - Permit and license object relationships |
| Topic 2: Government Community Cloud | 20% | - Case management for government - GCC features and capabilities - Constituent engagement features - Permitting and licensing capabilities |
| Topic 3: Implementation Considerations | 20% | - Data migration considerations - User adoption strategies - Integration patterns for government systems - Security and compliance requirements |
| Topic 4: Configuration and Customization | 15% | - Constituent engagement portal configuration - Reporting and analytics for public sector - Workflow and approval processes - Lightning Experience customization |
| Topic 5: Public Sector Solutions Overview | 15% | - Salesforce Public Sector Solutions product positioning - Government and Public Sector industry fundamentals - Key use cases and common scenarios |
| Topic 6: Best Practices and Governance | 10% | - Public sector implementation best practices - Performance optimization - Accessibility and compliance standards |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
A nonprofit organization that works for displaced and unemployed persons has seen a large number of unemployed claims and currently uses Public Sector Solutions to set up and disperse funds. The System Administrator is responsible for setting the correct business rule using Decision Explainer for Unemployment benefits.
Which two Decision Explainers can be utilized?
- A. Person Loans
- B. Education loan eligibility checks
- C. Car Loan
- D. Individual and business application fees
Correct Answer: B,D 🗳️
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A large government agency is looking to transform its legacy systems using Salesforce. The agency routinely disperses loans to small and medium businesses using a public portal and the number of users can scale up to more than 100 million in the future. The agency is planning to use Experience Cloud to build this public portal.
Considering the number of users, what license types should they consider using?
- A. Customer Community Plus
- B. Partner Community
- C. Customer Community
- D. Channel Account
Correct Answer: C 🗳️
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A public sector agency recently implemented Agentforce Public Sector for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation.
What Salesforce add-on product should a technical consultant recommend for the agency ' s compliance use cases?
- A. Salesforce Shield
- B. Setup Audit Trail
- C. Field History Tracking
- D. Classic Encryption
Correct Answer: A 🗳️
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What are two possible use-cases for a FlexCard?
- A. A widget to aggregate complex data models for quick-glance information
- B. A widget to ask multiple pages of questions in the application form
- C. A widget to perform in-line edits and calculations within a table quickly
- D. A homepage widget to quickly launch common processes.
Correct Answer: A,D 🗳️
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When configuring an Inspection, the administrator wants a Violation record to be automatically generated when an Inspector indicates that a standard requirement failed or an issue was identified.
What is the recommended approach for configuring the Inspection to achieve this requirement?
- A. In the " Results " picklist field of the Inspection Assessment Indicator object, edit the " Fail " and " Issue " picklist values and select the " Violations " checkbox for the values to generate a Violation record when selected.
- B. Create a new Violation Type record and associate it with an appropriate Assessment Indicator Definition. Select the " Auto-generate " checkbox so it will generate a Violation record whenever the Assessment Indicator Definition fails.
- C. Build an auto-launched Flow that will get all of the assessment questions in an Inspection. For each question that has a result marked as " Issue " or " Fail " , generate a Violation record.
- D. In the Action Plan Template, add the associated Assessment Task Definitions to be performed. Select the " Violations " checkbox so it will generate a Violation record whenever the Assessment Task Definition fails.
Correct Answer: A 🗳️
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