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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Best Practices and Governance | 10% | - Performance optimization - Accessibility and compliance standards - Public sector implementation best practices |
| Topic 2: Public Sector Solutions Overview | 15% | - Salesforce Public Sector Solutions product positioning - Government and Public Sector industry fundamentals - Key use cases and common scenarios |
| Topic 3: Configuration and Customization | 15% | - Constituent engagement portal configuration - Lightning Experience customization - Reporting and analytics for public sector - Workflow and approval processes |
| Topic 4: Government Community Cloud | 20% | - Permitting and licensing capabilities - Constituent engagement features - GCC features and capabilities - Case management for government |
| Topic 5: Public Sector Data Model | 20% | - Service territory and location-based services - Permit and license object relationships - Case and investigation management - Constituent and household data model |
| Topic 6: Implementation Considerations | 20% | - Data migration considerations - User adoption strategies - Integration patterns for government systems - Security and compliance requirements |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
1. A public sector agency plans to use Public Sector Solutions for grants management. There are no in-house developers in the agency, and they are worried that some of the installation steps may potentially require development skills and the use of developer tools such as VS Code & SalesforceDX. Which steps for Public Sector Solutions setup and installation require the use of such developer tools?
A) Deploy the DataPack Lightning Web Component Files to the Org
B) Installation of OmniStudio Package in the org
C) Download Public Sector Sample DataPacks from Process Library
D) Activate DataPack OmniScripts and Integration Procedures
2. A state licensing agency wants applicants to complete a business license application online.
Applicants should be able to save their progress, return later using the same authenticated account, and submit only after all mandatory sections are completed. Which Public Sector Solutions capability best supports this requirement?
A) Care Plans
B) Action Plans
C) OmniScript integrated with Application Management
D) Assessment Indicator Definitions
3. What are the three different key modules of Public Sector Solutions: Business Rules Engine?
A) Decision Table
B) Decision Matrix
C) Expression Maps
D) Decision Tree
E) Expression Sets
4. A nonprofit organization that works for displaced and unemployed persons has seen a large number of unemployed claims and currently uses Public Sector Solutions to set up and disperse funds. The System Administrator is responsible for setting the correct business rule using Decision Explainer for Unemployment benefits. Which two Decision Explainers can be utilized?
A) Person Loans
B) Education loan eligibility checks
C) Car Loan
D) Individual and business application fees
5. After a grantseeker has submitted an application for review, Foodvania needs to review the Funding Request and allocate the funds appropriately. For audit purposes, all expenditures must be tracked according to how the money was disbursed (Mortgage arrearage, Utility assistance, etc). Which two would the consultant build to handle this request utilizing Public Sector Solutions(PSS)?
A) Recommend using PSS with FinancialForce Accounting.
B) Recommend using PSS with the Outbound Funds Module.
C) Recommend using PSS with the Nonprofit Success Pack.
D) Recommend using PSS with the Grants Management product.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: A,B,E | Question # 4 Answer: B,D | Question # 5 Answer: B,D |
