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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What is one benefit of IBM Tivoli Provisioning Manager (TPM)?

A) TPM is supplied with an integrated configuration management database which can be used as a foundation for an unaligned provisioning solution.
B) TPM can automate best practices for common data center activities in support of change and release management processes.
C) TPM has a self-service catalog which can be offered out-of-the-box to customers who need to reduce their time to market new services.
D) TPM has powerful and agentless discovery technology which can discover assets and asset relationships in realtime.

2. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What is the most likely cause?

A) Badly configured workflows
B) Badly configured cron tasks
C) Badly configured actions
D) Badly configured processes

3. An enterprise has two different departments, one that manages IT assets and one that manages facilities assets. Each department has shared the same general ledger accounts and cost centers, but work with different data sets and processes. What would be the recommended setup in IBM SmartCloud Control Desk?

A) Create one organization and different sites for the departments
B) Create an instance of IBM SmartCloud Control Desk for each department
C) Create an organization for each department
D) Create only one organization and one site for both departments

4. Which type of solution can be used to incorporate customer information to easily track order status and simultaneously coordinate manufacturing, inventory, and shipping across different locations?

A) Cost management
B) Service catalog
C) Enterprise resource planning
D) Workflow-driven change process

5. A customer requires a solution which can capture, integrate, and maintain technical and financial information about IT components throughout the lifecycle - from planning and procurement, to deployment and maintenance, through end of life and disposal. Which solution is appropriate for this requirement?

A) Asset Management for IT
B) Capacity Management for IT
C) Service Request Management
D) Change and Configuration Database Management

Solutions: